Privacy Policy

www.lucidaapp.com

Effective Date: 25 June 2025

We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application to book home services and connect with service providers.

1. Data Controller

Lucida is the data controller responsible for your personal data.
Contact: info@lucidaapp.com

2. Personal Data We Collect

We may collect and process the following personal data:

• Name, phone number, and email address
• Location data (to enable service delivery)
• Booking history and service preferences
• Payment information (processed securely via third-party providers)

3. Legal Basis for Processing

We process your personal data based on:

• Contract – to provide the services you request
• Legitimate interest – to improve our services
• Consent – for marketing communications
• Legal obligation – when required by law

4. How We Use Your Data

We use your data to:

• Provide and manage bookings
• Connect you with service providers
• Communicate with you about your account and bookings
• Improve our services and app functionality
• Send optional marketing messages (only with your consent)

5. Data Sharing

We share your data only with:

• Service providers (to fulfil bookings)
• Payment processors (for secure transactions)
• IT and hosting providers (for app functionality)

All third parties are GDPR-compliant and process data based on our instructions.

6. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion at any time.

7. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Data portability

To exercise any of these rights, contact us at info@lucidaapp.com

8. Data Security

We take appropriate technical and organizational measures to protect your data. However, no system is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

10. Contact and Complaints

If you have questions or complaints, contact us at: info@lucidaapp.com

You also have the right to lodge a complaint with your local Data Protection Authority.